International shipping

International Shipping

We ship internationally. Choose the products you would like to order and add them to your shopping bag. At the check-out, you can enter the address and the country you would like the order to be shipped to. Is your country missing? Send an e-mail to onlineshop@vanilia.com and we’ll see what we can do for you!

customs & import fees

In case your order is designated for shipment to countries outside Europe, it may be subject to taxes, customs duties and fees levied by the destination country (Import Fees). Any customs or import fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (that’s probably you!). Unfortunately, we do not have control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. For more information, please check: www.ups.com/globaladvisor

As of March 2016, into the USA there are no import fees on packages from the EU with a value below $800,00. In the past this was $200,00, so this is a significant increase.

international returns from within the eu

If you live in the EU, send the item(s) back to us within 14 days after receiving the package. We strongly recommend using the service of UPS, as it makes it possible for us to trace your package. Go to www.UPS.com and schedule a home pick-up or drop it off at a UPS Access Point. The costs of return are the same as the original shipping costs and will be withheld from the amount we refund to you. However, if you return the complete order (with UPS), we will also refund the initial shipping costs you made (because EU legislation says so). Important: don’t forget to place the return label (sticker) on the box. If you have more than one item to return, we suggest sending all items back to our headquarters in one single box. We only accept returns of unused, unworn, unwashed, and undamaged items. Returns are processed within five business days. When your return is processed you will receive an e-mail confirming your refund.

international returns outside the eu

If you live outside the European Union, returning one or more items must be requested by sending an e-mail to onlineshop@vanilia.com. We will then send you the return label by e-mail and another form that is necessary for customs. Print these out and plan a home pick-up with UPS (here) or drop it off at a UPS Access Point. The costs of return are the same as the original shipping costs and will be withheld from the amount we refund to you.If you have more than one item to return, we suggest sending all items back to our headquarters in one single box. We only accept returns of unused, unworn, unwashed, and undamaged items. Returns are processed within five business days. When your return is processed you will receive an e-mail confirming your refund.

tax-free online shopping outside the european union

All prices are shown including 21% VAT. If you live outside the EU you can shop Tax-Free at Vanilia.com. However, we will refund it to you after you have received the items (and have decided to keep them). In case you’re not returning any items to us, please let us know (send an e-mail to onlineshop@vanilia.com) so we can refund 21% VAT to you.

exchanges

Unfortunately, we do not exchange items. If you would like to receive another colour or size, we recommend returning the initial order with UPS. In the meantime you can place a new order.

more information

All information on our website will soon be available in English. If you have any questions, please contact us at onlineshop@vanilia.com.

shipping costs and estimated delivery time

All packages shipped are shipped with UPS. See below for shipping costs and delivery time of your package. This is the amount of business days from the moment that UPS has collected the package. Please note that this is merely an indication. Is your country missing? Send an e-mail to onlineshop@vanilia.com and we’ll see what we can do for you!

  • NETHERLANDS Free 1 Business day
  • ANDORRA € 34,95 2-5 Business days
  • AUSTRALIA € 34,95 4-7 Business days
  • AUSTRIA € 19,95 2-5 Business days
  • BELGIUM € 7,95 2-5 Business days
  • BULGARIA € 18,95 2-5 Business days
  • CANADA € 29,95 4-7 Business days
  • CHINA € 34,95 4-7 Business days
  • CROATIA € 19,95 2-5 Business days
  • CZECH REPUBLIC € 14,95 2-5 Business days
  • DENMARK € 16,95 2-5 Business days
  • ESTONIA € 18,95 2-5 Business days
  • FINLAND € 19,95 2-5 Business days
  • FRANCE € 11,95 2-5 Business days
  • GERMANY € 7,95 2-5 Business days
  • GREECE € 18,95 2-5 Business days
  • HONG KONG € 34,95 4-7 Business days
  • HUNGARY € 18,95 2-5 Business days
  • IRELAND € 19,95 2-5 Business days
  • ISRAEL € 34,95 2-5 Business days
  • ITALY € 16,95 2-5 Business days
  • KOREA, REPUBLIC OF € 34,95 4-7 Business days
  • LATVIA € 18,95 2-5 Business days
  • LITHUANIA € 18,95 2-5 Business days
  • LUXEMBOURG € 7,95 2-5 Business days
  • MONACO € 16,95 2-5 Business days
  • NETHERLANDS ANTILLES € 24,30 4-7 Business days
  • NEW ZEALAND € 34,95 4-7 Business days
  • NORWAY € 34,95 3-4 Business days
  • POLAND € 14,95 3-4 Business days
  • PORTUGAL € 19,95 3-4 Business days
  • QATAR € 34,95 4-7 Business days
  • RUSSIAN FEDERATION € 39,95 4-7 Business days
  • SAUDI ARABIA € 49,95 4-7 Business days
  • SERBIA € 39,95 4-7 Business days
  • SINGAPORE € 34,95 4-7 Business days
  • SLOVAKIA € 24,95 2-5 Business days
  • SLOVENIA € 24,95 4-7 Business days
  • SOUTH AFRICA € 49,95 4-7 Business days
  • SPAIN € 19,95 2-3 Business days
  • SWEDEN € 19,95 2-5 Business days
  • SWITZERLAND € 34,95 3-4 Business days
  • UNITED KINGDOM € 11,95 2-4 Business days
  • UNITED STATES € 29,95 4-7 Business days