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Exchanges & returns

— Free shipping applies to orders of €100 or more.
— Delivery between 2-5 business days.
— Return within 14 days.

— Purchases from March 3 onwards can unfortunately no longer be returned.

— Would you like to exchange the item for a different size or color? We are happy to offer this service to you free of charge in our boutiques.

It is no longer possible to return your purchase for a refund. Exchanges for another item can be made in the boutique, with the price tag attached and in its original condition. Click here to find a boutique near you. Thank you for your understanding.

How can we help?

Our customer service team would be happy to answer your questions.

Phone - We are available Monday, Wednesday, Thursday and Friday from 09:00 AM to 5:00 PM on +31(0)756467500

E-mail - Send your e-mail to cs@vanilia.com and we will respond within two business days.

CUSTOMER SERVICE

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