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Exchanges & returns

— Free shipping applies to orders of €50 or more.
— Delivery between 2-5 business days.
— You can return items within 14 days.

How can we help?

Our customer service team would be happy to answer your questions.


Phone - We are available Monday through Friday from 09:00 AM to 5:00 PM on +31(0)75 64 02 500

WhatsApp - We are available Monday through Friday from 09:00 AM to 5:00 PM on +31(0)75 64 02 500.

E-mail - Send your e-mail to cs@vanilia.com and we will respond within two business days.

Chat - See icon at the bottom of this page.

CUSTOMER SERVICE