Sunday: 12:00—17:00 Monday: 12:00—18:00 Tuesday: 10:00—18:00 Wednesday: 10:00—18:00 Thursday: 10:00—20:00 Friday: 10:00—18:00 Saturday: 10:00—18:00
Taking good care of your clothing and having it repaired when necessary is an easy way to be more environmentally conscious. Not only does it extend the life of your wardrobe, it also means you have to buy fewer clothes. This is a great way to reduce your environmental impact. We are committed to designing high-quality clothing for you and the world around you. Should you find that one of your garments is damaged, our boutiques can perform most repairs for free. We would also be happy to share our top care tips with you.
HOW IT WORKS
- If your Vanilia item has a loose seam, a missing button, or another defect, we offer a free repair service in all of our boutiques.
- Simple repairs are carried out for free. This only applies to repairs, not alterations.
- Our style advisor will determine whether the item can be repaired for free.
- Most boutiques with an in-house atelier can carry out simple repairs while you wait.
- Please wash the garment before bringing it to our boutique.
- Our repair service only applies to Vanilia items.
- We do not repair or mend socks, tights, jewellery, shoes, scarves, gloves, hair accessories, belts, bags, sunglasses, lingerie, body care items or garment care items.
- Please keep in mind that more extensive repairs may take several business days to complete. Our style advisor will contact you when your garment is ready for pick-up.
If you would like to have your garment repaired, stop by one of our boutiques or contact our customer service.
BOUTIQUES WITH AN IN-HOUSE ATELIER
While all of our boutiques offer a free repair service, only some have their own in-house atelier where specialised tailors can carry out simple repairs while you wait. The following boutiques have an in-house atelier:
Amsterdam (Utrechtsestraat), The Hague, HaarIem, Hoorn, Maastricht, Utrecht, Den Bosch, Bergen.
We also offer other services. You can have your garment tailored by our expert seamstresses for the perfect fit and ultimate comfort.