Designer notes
How can we help you?
Phone
We are available Monday through Friday from 8:30 AM to 6:00 PM on +31(0)756467500.
Send your e-mail to cs@vanilia.com and we will respond within two business days.
Whats-App
We are available Monday through Friday from 8:30 AM to 6:00 PM on +31(0)75 64 02 500.
Exchanges & returns
Delivery
Free shipping applies to orders of €50 or more (1-3 business days via PostNL)
Returns
You can return items within 14 days* in our boutiques (free) or via PostNL (€5.95).
*Due to the holidays, we have temporarily extended our return period to 30 days, valid for purchases made from December 5th.
Exchange
Would you like to exchange an item for a different size or colour? We offer free exchanges and returns.
Our services
Delivery
Free shipping applies to orders of €100 or more (2-5 business days via PostNL).
Returns
You can return items within 14 days* in our boutiques (free) or via PostNL (€5.95).
Exchange
Would you like to exchange an item for a different size or colour? We offer free exchanges.
*Due to the holidays, we have temporarily extended our return period to 30 days, valid for purchases made from December 5th.
Our customer service team would be happy to answer your questions.
Phone
We are available Monday Tuesday, Thursday and Friday from 9:00 AM to 5:00 PM on +31(0)756467500.
Send your e-mail to cs@vanilia.com and we will respond within two business days.
WhatsApp
We are available Monday. Wednesday, Thursday and Friday from 9:00 AM to 5:00 PM on +31(0)75 64 02 500.